Remote Commissioning
Our engineers provide online setup and troubleshooting support using machine video, HMI information, alarm codes and production details.
Home / Warranty & After-Sales Service
Service CommitmentSupport From Installation Through The Equipment Lifecycle
Clear warranty, fast online response, remote commissioning, onsite installation and long-term spare-parts support for your packaging machinery.
1 YearMachine warranty
< 2 HoursOnline response
7 DaysCommon parts dispatch
LifecycleSpare-parts supply
Support Scope
What ZXSMART Provides
Our service policy covers the information, commissioning assistance and parts support needed to put the machine into production and keep it operating.
Overseas Onsite Installation
Onsite installation and commissioning are available. ZXSMART covers its engineer's visa and travel expenses.
English Technical Documents
English operation manuals, electrical diagrams and pneumatic diagrams are provided for the supplied equipment.
Training And PLC Backup
Operation training and PLC program backup are provided to support daily production and technical handover.
- One-year machine warranty
- Online response within two hours
- Remote commissioning available
- Overseas onsite installation available
- Common spare parts normally dispatched within seven days
- English operation manuals
- Electrical and pneumatic diagrams
- PLC program backup
- Machine operation training
- Spare-parts support throughout the equipment lifecycle
The signed quotation or contract defines project-specific scope, schedules and any exceptional conditions.
Technical Support
How To Request Faster Diagnosis
Identify The Project
Send the contract reference, machine identification and serial information when available.
Show The Full Process
Record bottle entry, filling, capping or labeling, HMI alarms and bottle exit in one continuous video.
Describe Recent Changes
Tell us whether containers, closures, labels, product, recipes, parts or utility conditions changed.
Verify The Solution
Test the recommended adjustment or part and send the result for confirmation.
Safety first: isolate electrical, pneumatic and mechanical energy before maintenance. Mechanical work should be performed by trained personnel.
Service FAQ
After-Sales Questions
How long is the warranty?
The machine warranty is one year.
How quickly will ZXSMART respond?
We normally respond to online support requests within two hours.
Can you commission the machine remotely?
Yes. Remote commissioning and troubleshooting are available.
Can an engineer install the machine overseas?
Yes. Overseas onsite installation is available, and ZXSMART covers its engineer's visa and travel expenses.
Are technical documents and training included?
Yes. We provide English operation manuals, electrical diagrams, pneumatic diagrams, PLC program backup and operation training.
How long will spare parts remain available?
We continue supplying compatible parts throughout the equipment lifecycle. Common spare parts are normally dispatched within seven days.
Need Support Or A New Line?
Submit Project DetailsSend Your Machine Or Project Details
For service, include machine identification and a clear video. For a new line, include container, closure, product, label and target output.
Responsibility Matrix
Who Provides What At Each Service Stage
The matrix states confirmed ZXSMART commitments and the project information needed for execution. The signed quotation or contract controls project-specific boundaries and schedules.
| Stage | ZXSMART commitment | Project input or site condition | Timing / evidence |
|---|---|---|---|
| Technical handover | English manual, electrical diagram, pneumatic diagram, PLC backup and operation training. | Confirm the assigned operating and maintenance team. | Document and training checklist for the supplied equipment. |
| Remote commissioning | Remote commissioning and troubleshooting are available. | Provide machine identification, clear process video, HMI alarms and current settings. | Online response within two hours. |
| Overseas installation | Onsite installation is available. ZXSMART covers its engineer's visa and travel expenses. | Site readiness, safe access, utilities and project schedule are confirmed before travel. | Project-specific arrangements are written into the signed agreement. |
| Warranty support | One-year machine warranty with remote diagnosis and agreed corrective action. | Share the fault sequence and whether product, package, recipe, parts or utilities changed. | Diagnosis and action are recorded against the machine and issue. |
| Common spare parts | Normally dispatched within seven days. | Confirm machine identification, part photo, quantity and delivery details. | Dispatch timing is confirmed after the correct part is identified. |
| Lifecycle parts | Compatible spare-parts support continues throughout the equipment lifecycle. | Retain machine records and confirm any previous modification. | Part compatibility is checked before supply. |
Identify
Machine reference, affected station and current package format.
Diagnose
Continuous video, alarm, setting, utility and recent-change review.
Act
Adjustment, remote commissioning, part or onsite action as applicable.
Verify
Repeat the affected process and close the result with evidence.